Effective Date: 4/24/2024
West Springdale LLC, including Springdale Resort, The Rocky Face Tavern, and Springdale Resort Golf, (referred to collectively as "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we gather through our website, mobile applications, and other online services (collectively, the "Services").
By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.
1. Information We Collect:
- Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you make a reservation, purchase goods or services, or communicate with us.
- Usage Information: We automatically collect certain information about your device and how you interact with our Services, including your IP address, browser type, operating system, and browsing activity.
- Location Information: With your consent, we may collect precise location information from your device when you use certain features of our Services.
2. How We Use Your Information:
- Provide Services: We use your personal information to provide the services you request, such as making reservations, processing payments, and delivering products or services.
- Improve Services: We may use your information to analyze trends, monitor the effectiveness of our marketing efforts, and enhance the user experience.
- Communicate: We may use your contact information to communicate with you about your reservations, updates to our policies, promotions, and other relevant information.
3. Information Sharing:
- Service Providers: We may share your personal information with third-party service providers who assist us in providing and improving our Services, such as payment processors, IT service providers, and marketing agencies.
- SMS Messaging: Mobile numbers are collected only through the permission of the customer for communication only, ie: reservations, lodging requests and standard communication. Your mobile number will not be shared with Third Party companies.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
4. Your Choices:
- Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us by email at reservations@springdalegolf.com.
- Location Information: You can manage your device's location settings to control whether we collect precise location information.
5. Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
6. Children's Privacy: Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent.
7. Updates to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website.
8. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Springdale Resort
200 Golfwatch Road
Canton, NC 28716
828-235-8451
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
SMS Terms and Conditions
Information obtained as part of the SMS content process will not be shared with Third Parties.
Opt-In Messaging:
By providing your consent, you agree to receive communications from us, including but not limited to newsletters, updates, promotions, notifications, etc.. You may opt in by entering your email/phone number, or other specified action. Your information will only be used for the purposes specified in this Privacy Policy, and we will not share it with third parties without your consent, except as required by law.
Opt-Out Messaging:
You may opt out of receiving communications at any time by such as clicking an unsubscribe link, contacting us at reservations@springdalegolf.com or replying with "STOP" to a message. Once you opt out, we will no longer use your contact information for the purposes you previously consented to. However, we may still retain your information as required by law or for other necessary purposes, as outlined in our Privacy Policy.